The Role of Qualitative Research in Data-driven
Decision-making Model Development

DATE
November 25, 2019
​TYPE
Session
TOPIC
Service Systems and Operations
ABSTRACT
A focus of many businesses and academic programs is to use mathematics driven analytics data to inform strategic resource allocation. Numeric data provides a performance snapshot, yet the reasons for a situation may remain clouded. We discuss how qualitative research methods explain interconnective data components necessary for better decisions.​
Warren, S. J., & Bonhamgregory, M. (2019). The Role of Qualitative Research in Data-driven Decision-making Model Development. In Service Systems and Operations. New Orleans, LA: Decision Sciences Institute. ​

The Academic Services Experiences Survey: An Instrument for Improving Higher Education Customer Service and Decisions Regarding System Performance Improvement

DATE
November 24, 2019
​​TYPE
Session
TOPIC
Service Systems and Operations
ABSTRACT
A major challenge in academic organizations is providing responsive academic services to students such as advising and application processing. Many universities allow course and teaching review, but few allow feedback regarding advising. This session provides an overview the Academic Services Experience survey piloted at one university used for this purpose.​
Warren, S. J., Bonhamgregory, M., Cevallos, A., & Atemanwan, I. (2019). The Academic Services Experiences Survey: An Instrument for Improving Higher Education Customer Service and Decisions Regarding System Performance Improvement. In Service Systems and Operations. New Orleans, LA: Decision Sciences Institute.

Asking the Right Questions of the Right Data:
Multi-strategy Approaches to Improve Decision-making Regarding ​Service Operations and Documentation​

DATE
November 25, 2019
​TYPE
Session
TOPIC
Business Analytics
​​ABSTRACT
With vast data sets available, knowing how to derive value is challenging without knowing the right questions. We will explain how to pair qualitative and quantitative data to improve operations decision-making along with asking the right questions of scoped data sets so that managers can best allocate scarce resources.
Warren, S. J., Bonhamgregory, M., & Atemanwan, I. (2019). Asking the Right Questions of the Right Data: Multi-strategy Approaches to Improve Decision-making Regarding Service Operations and Documentation. In Business analytics. New Orleans, LA: Decision Sciences Institute.
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